Galaxy a15

[jono2125]

Hi my wife's phone a15 has suddenly stopped charging on fast charger...and is discharging more so when plugged in.....we have tried different chargers etc.....and cleared cache partition but to no avail.......the circle comes up with the sound of charging but it drains more than charge

[lminvti · Accepted solution]

Hi there 👋, have you tried open your dialer type *#9900# press batterystats reset ? If no try and see if that's any help (disable autoblocker in settings before doing so)

[jono2125]

I'll try that thank you....cos it's not the charger cos my s24 ultra goes straight in no problem with charging

[Piper123]

Still cannot get this to work on S24 Ultra bought directly from Samsung UK

[Windroid]

Autoblocker must be disabled first

[jono2125]

How do I get into autoblocker

[Windroid]

In the settings search bar type "auto blocker" you get this

[Error1245]

Here are a few steps you can try:

1. Check the Charging Port: Sometimes dust or debris can accumulate in the charging port, preventing proper contact. Carefully clean the port with a dry, non-metallic object like a toothpick or a small brush.
2. Check for Software Updates: Go to Settings > Software Update and check for any available updates. Installing the latest software can sometimes fix charging issues.
3. Battery Health: If the phone is still under warranty, it might be worth visiting a Samsung service center for a professional diagnosis. There could be an issue with the battery itself.

[lminvti]

Yeah I've mentioned autoblocker needs to be disabled. Should definitely work

[Piper123]

Still doesn't want to play.......