Galaxy A14 issues

[hanban0]

If anyone else has a galaxy a14 or have had the same issues can I get some advice? The only way I can explain it is randomly my phone will just stop working completely, I have no way to unlock it, restart it or turn it off because it doesn't register my fingerprint or tells me the pattern is incorrect when I know 100% it isn't. My partner reckons it might be a software issue since the phone is newly released however I just wanted to see if anyone else has had similar issues. Thanks!

Update: I sent that phone back and got a new one the issue was resolved however I don't know if this is to do with that I've dropped it a few times, but sometimes this phone won't register I'm typing, but other than that, the whole unlocking isn't an issue 

[Members_2xOMtNj]

https://swissmath.ch/major-issues-samsung-galaxy-a14-4g

[DaniellaT]

As a couple of others have mentioned, holding down the power and volume down buttons enables you to restart your phone without having input your pattern/pin/password or fingerprint. It tends to be working normally after the restart. Other than that I haven't found any way to stop this actually happening yet.

[DaniellaT]

I read about this so uninstalled Netflix, I then had the same issue less than 12 hours later! Thankfully holding the power and volume down buttons seems to do the trick but really would be nice to stop it happening altogether. Could this perhaps be an issue with the fingerprint scanner as some have suggested?

[char2389]

I've been having the issue of it not recognising the pin when I am 100% sure I'm doing it right. It has also just randomly started shutting off when I'm in the middle of a call or just using it. Clearly something is not right if many are having the same problems.

[Members_2xOMtNj]

I just discovered there is a update available,  did that.  Seems all my streaming apps are working now.  

Last month my phone also just shut off while calling and browsing at the same time . Hope this update will fix al the problems.

[mickydrip]

Had the same problem with my wife's A14 5G and then put a new micro SD storage card into it (we had her old card in it from her Huawei P10 lite) and the switch on problem has disappeared,  now working as it should.  Perhaps the phone picks up the failing card on start up and shuts it down immediately.  Hope this helps somebody else.  Phone has worked perfectly all day, since the change.

[Trendy008]

I had an unresponsive A14 5g which was 1month old, the solution that worked for me was pressing down on the back  just under the camera lens. There seems to be a contact point that got loose. Nothing was wrong with the hardware, just a contact point issue maybe due to bending. Thanks , sharing to anyone who may need this

[DanPian]

I have the same problem after one week of use.

[DanPian]

I have the same problem. How did you solve?

[DanPian]

Worked for me to! Thx!