Update 2023/2024/2025: *This header message is updated regularly*
Problem can be reproduced 100%. The problem ALWAYS occurs after 9 to 10 days of system runtime. The problem was observed on 5 of 5 6 of 6 Galaxy A14 devices, purchased at different times, no other models testet yet. (A12 tested, see page 5), My Device has already been sent for service once.... See page 3 for experience. The cause for the Problem is unclear. Strong indication that it affects at least the entire Samsung Galaxy A14 model series. Samsung currently seems to be in contact with manufacturer of components to find the cause.
According to Samsung, the problem has been fixed and there is a specific date/time when the update will take effect. Read last Page.
Hello community,
I've had a new Samsung Galaxy 14 smartphone for about 5 weeks and I noticed something strange about the battery consumption. Doesn't have to be a problem, but I find it very unusual. FIRST I would like to mention that I practically do not use the smartphone. It's on my desk 24/7 and I only use it a few minutes in the evening to log into my bank account. That's why I automatically activated the flight mode 23 hours a day using the Samsung routine/modes. The smartphone is set to maximum battery economy. I use my old smartphone for everyday use.
(Edit: Clarification from 09/2024: The problem is NOT related to the flight mode, wifi or seems related to anything else, it happens after 9-10 days of system runtime)
This is why the following picture bothering me now:
-Significantly increased consumption in the last few days, for no apparent reason. This is the second discharge process since I had the device, the behavior was not observed during the first discharge process from my point of view. Update: I have currently charged the device back to 80% and now the battery still seems to be discharging relatively quickly. Yesterday 11 p.m. 80%, today 3 p.m. 74%
-The room temperature was about 2-3 degrees warmer in the last few days, but that shouldn't explain the matter?
-There is NO app usage on the days.
-Android 13 with ONE UI Core-Version 5.1
Update: After Reeboot the Smartphone seems to have a normal battery drain again. I can only wait for it to happen again
Today is Wednesday, May 15th, 2024 evening. Problem still exists, but got response via Samsung Members App and from Samsung Software Testing Team. My total working time, 2 hours 15.
1.) Response from Samsung
A Software engineer was able to find some abnormalities in/with software package. A concrete possible cause was presented and a concrete description was given, which I shold try on my Samsung Device. I did this on two Samsung A14s and will report again in 9 to 10 days. According to the answer, this issue is "not occurring in other devices". I also received a response via the Samsung Members app, which also contained these instructions. The support employee had definitely tried the solution himself before sending it to me, there is visibly more movement here than before. Thanks for that.
2.) The problem again in further numbers
I would also like to show again graphically how the problem manifests itself, especially in comparison to other devices. During the holidays I had time to compare a few smartphones directly and to document again what I had observed with smartphones over the years and because the problem with the A14 is not/should not be normal. What can also be clearly see in my opinion, is that the A14 behaves completely normally and even very well WITHOUT bleed.
As comparison:
-Motorola Moto E4 (6.5 years old, deep discharge several times, 2800 mAh battery)
-Gigaset GS110 (>4 years old, not the best phone, also some issues, 3000 mAh)
-Samsung Galaxy A14 (with battery bleed)
-Samsung Galaxy A14 (without battery bleed)
Attached are two diagrams and the raw data
Today is Monday, May 27th, 2024 evening. Problem still exists, but problem was forwarded to Samsung S/W Engineers. My total working time, 1 hour 15 Minutes.
The suggested solutions could not fix the problem. I tried the solution on my A14 and on a second A14 test device, but with a slight modification (p.a. restart 2 days later), after 9 to 10 days the problem reoccurred on both devices as usual. Screenshots of battery levels of both devices attached. After the problem arose on my first test device, I then contacted the support/department again on Saturday.
On Monday the answer, that the problem will be checked by further software engineers. I also received the answer via the Samsung Members app that the specialist department is checking. Apparently someone at Samsung understood the problem and also forwarded the whole email traffic. Looks very good 👍
My Samsung Galaxy A14 (Device 1) (This Screenshot was also send to Samsung Department)
My Other Samsung Galaxy A14 (Device 2) (Sry, for not formating. But you should see what is shown here)
Greetings
Today is monday 22.07.2024. Problem still exists, Samsung's Software Quality Group seems to be slowly tracking the problem. My total working time ~2,5 hours.
1.) S/W Quality Team
I asked again on July 9th what the status was, as I had sent the last email on June 10th. The reply was, that they were waiting for my input/log. I then pointed out that I had sent this on June 10th and had received no response. I also attached a graphic to the emails that illustrates the problem again.
Support also assumed that the problem only occurs in airplane mode. That is not the case, airplane mode is simply better for testing. So far, absolutely competent people who care and the first real ray of hope in this case.
Reply on 15.07 cames with the note that Samsung team was allocated to reproduce the problem themselves. Finally!!!! Let's see what comes out.... As mentioned several times, the problem was detected on three different Samsung Galaxy A14 devices, the problem is 100% reproducible and predictable. The problem should not be difficult to reproduce, just leave the device lying around for 10 days, preferably in flight mode, do nothing and document the battery level every day.
2.) Samsung Support
Parallel, reported the error 9.7.24 again via the Samsung Members app again. I sent another system print, found they forwarded it again. With the note that the analysis will take some time
Greetings
