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Original topic:

Full keyboard not appearing in verification

(Topic created on: 01-10-2022 06:02 AM)
Ella63
First Poster
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Galaxy A Series

I'm trying to use two step verification and although in most apps the full keyboard appears for any verification/password type input only the numbers keyboard appears and no setting change displays the full keyboard. This means I can't complete my new phone set up because I can't verify my account

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2 REPLIES 2
Ventor
Samsung Maker ★
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Galaxy A Series

@Ella63 Hello, if you have defined the Samsung keyboard-verify in its settings / Mode-have the option Standard keyboard activated and not divided. Check. If the problem persists-delete the cache and data of the Keyboard app that you use. Greetings.

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Ella63
First Poster
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Galaxy A Series

Hi @Ventor It's the standard Samsung keyboard. I don't have any keyboard apps downloaded.

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