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Fingerprint help

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New Member
Hi. I recently did an update on my phone (A70). The next day my screen locked on pattern and refused to unlock. Fingerprint option also disappeared with a message saying it needed calibration. Had to reset phone, lost everything and fingerprint option totally gone. Has anyone else experienced this? What can I do? 
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Superuser I
Superuser I

Can you get to a Samsung Experience Store or Samsung Service Centre @Neat49  ?

 

 

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Smooth Operator
https://youtu.be/6efqtq4vQ3Q
This link maybe of some help to you.
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New Member
Never had this happen but thanks for heads up as I've got an update waiting.Hopefully updates ok.