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Fingerprint help

(Topic created on: 27-09-2020 05:48 AM)
566 Views
Neat49
First Poster

‎27-09-2020 03:11 AM

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Hi. I recently did an update on my phone (A70). The next day my screen locked on pattern and refused to unlock. Fingerprint option also disappeared with a message saying it needed calibration. Had to reset phone, lost everything and fingerprint option totally gone. Has anyone else experienced this? What can I do? 
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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★

‎27-09-2020 05:48 AM

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Can you get to a Samsung Experience Store or Samsung Service Centre @Neat49  ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Anonymous User
Not applicable

‎27-09-2020 06:17 AM

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https://youtu.be/6efqtq4vQ3Q
This link maybe of some help to you.
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Zolabud
Journeyman

‎27-09-2020 09:56 AM

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Never had this happen but thanks for heads up as I've got an update waiting.Hopefully updates ok.
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