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fault on a50 fingerprint update

(Topic created on: 23-12-2020 02:18 PM)
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Susan05
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Received samsung update for samsung A50 in this was a update buid for finger print ever since my finger print won't stay on keeps flashing off and on can anyone help me do not know what go do can not uninstall there seem to be no way of doing it ??
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BandOfBrothers
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Hi @Susan05 

 

What what the update? 

 

A firmware / software update cannot be reversed by your phone's settings once the update is completed.

 

This can only be achieved via a Custom Rom but before we go down that road…

 

Turn your phone off and on to reset it.

 

Remove any relevant sd card as a malfunctioning card can cause issues.

 

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. 

 

And consider putting the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. 

 

As a very last resort back up and remove any relevant sd card and factory reset.

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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