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Original topic:

Ex-employee left his company phone with locked account

(Topic created on: 20-04-2020 02:24 PM)
ebm
First Poster
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Galaxy A Series

My father is the manager of a small business and recently an employee left on bad terms. He retrieved his work phone, a Samsung A40 but when it was to be repurposed to a new employee, it was noticed that although he resetted the phone, he did not remove his account, being locked to it. The phone is the company's property and my father still has proof of purchase. Is there a service Samsung provides to unlock the phone in such cases?

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1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Galaxy A Series

Is the ex employee willing at all to cooperate @ebm  to remove the account even if by supplying the Samsung Account password ?

 

If he isn't then the best placewould have been a Samsung Experience Store  / Samsung Service Centre but they are all temporarly closed due to the COVID-19 pandemic.

 

You could try contacting the Samsung Support Department for your country but as the password is a security feature to safeguard the Samsung Account they may not be able to help remotely. However it won't harm to ask.

 

Remove accounts from your Galaxy phone or tablet. 

 

🌈 Stay Safe  🌈 

 

 

 

 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

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