Engaged tone

[DAVESHADY]

People text me saying they can't get through when they ring me the get engaged tone. Turned phone off but don't know what else to do 😢

[Piper123]

Hey there

Couple of things jump out....

1. Have you (accidentally or deliberately) turned on airplane mode? If yes, turn airplane mode off

2. (and please forgive me suggesting this) are you up to date on paying your account with you network provider?

If it were me, I would perform a Reset (Mobile) Network Settings first to see if that clears the issue. (You won't lose data doing this).

[DAVESHADY]

OK buddy I'll try them thanks 😊

[JAMES4578]

@DAVESHADY  Additionally check that Do not Disturb is not enabled (or have set exceptions for the folk concerned).  May nor be the case though, check apps are up to date and there is no issue witrh signal.  

However if no  issues there  and  resetting Network Settings does not solve it  would be best to contact your Network.

[BandOfBrothers]

@DAVESHADY 

Does this happen with every incoming call or one particular person  ?

Does this happen in one place or everywhere  ?

As a process of elimination can you try your sim card in another phone and then see what happens  ?

Also if possible could you please try another sim card in your phone and then see what happens. 

You also have a diagnostic tool found in your Samsung Members App. 

If I can be of any further help then please don't hesitate. Take care.  😎