Compromised samsung phone

[Coco1990]

Hi guys I am extremely worried that my phone has been hacked somehow. In June last year my photos disappeared from my gallery,  my profile photos all disappeared from my accounts, all if the licenses on on all my apps and being run by third parties, my phone looks like it's changed to an older version, camera has gone *****, emails are coming through with no tls, and when I checked the software details on my phone it said there was another phone enforcing itself onto mine and while I have been trying to sort this out, it's getting worse. My mental health is deteriorating and I feel so low. Please someone give me some answers. I'm begging 

[BandOfBrothers]

Hello 👋 @Coco1990 

Usually another party would needs hands on to install hacking software. 

If you've inadvertently clicked on a link then this can sometimes cause some issues, or downloaded an app. 

What happens if you try https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

Anorher step is Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port or a usb-c to usb-c phone to phone set up to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Finally a factory reset but don't use any back up to set the phone back up. 

There is a built in app scanner in the Device Care to run. 

Although I've not purchased any ³rd party security they are available in the app store. 

Let us know how you get on. 

[Coco1990]

I have had people use my phone whole ive showered or cooked dinner etc I'm so stressed. I am going to a aamsing store in next couple of days to sort this so fingers crossed xxx

[Coco1990]

Thank you