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Change password

(Topic created on: 19-07-2024 01:56 PM)
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pincushion
Journeyman
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When I try to change my password it asks for current password but I have forgotten it, but it doesn't give option of forgotten password anyone know how to retrieve it please 
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7 REPLIES 7
Robin999
Samsung Members Star ★
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In which scenario are you being asked to enter your password? Is it during boot up? Is it after a factory reset? Is it something to do with your Samsung account? Please provide more info.
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keith30
GrandMaster
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I think you have to contact customer support for advice
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OmegaMutant
Helping Hand
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You can reset it online

Go to account.samsung.com

Click sign in, enter your email and click next. You should have option to reset password under the sign in button
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pincushion
Journeyman
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OK cheers 🍻
Zachary2
Student
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I left my phone on a train and now I am using a different phone to sign in to the account buy I it sits the password thta I made recently was changed 3 months ago and I can't get into the account not from any of the accounts but I also remember that I needed to sign into the account because there was notification saying account action required but it wouldn't let me sign in it wanted time to verify that it was me trying to sign in please help me someone

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Robin999
Samsung Members Star ★
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It's the two part authentication prompt on your lost device that's preventing you from getting into your account. Contact support for help.
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Walkerby
First Poster
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That’s a tough spot to be in. I had a similar issue once and couldn’t find a way to reset my password either. Eventually, I had to reach out to customer support for help, which took a bit of time.

In the future, I found it helpful to use an online password generator to create strong, memorable passwords that I actually keep track of. It’s been a lot easier to manage my accounts and avoid these kinds of issues. If you get locked out again, consider setting up a password manager to keep everything organized and accessible!

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