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Cannot get WiFi network to show

(Topic created on: 28-09-2021 01:33 PM)
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TraceyMG
First Poster
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I can't get my WiFi network to show for me to connect it.
It suddenly seems to have vanished from the available networks list.
It's in my saved networks but I can't connect from there.
No other people in the house are having this problem. 
I have an a20e phone.
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3 REPLIES 3
AndrewL
Moderator
Moderator
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@TraceyMG: Please try pressing the Volume Down and Side Keys together for around 10 seconds until the A20e restarts, as this will refresh the device and address any temporary issues that might have arisen. I'd also recommend unplugging your router at the wall for around 30 seconds, then plug it back in an allow time for it to reset. Once you've completed these steps, head back to Settings > Connections > Wi-Fi > On. Does the network show up in the Available Networks list, or connect automatically? If not, please head to Settings > General Management > Reset > Reset Network Settings, then head back to Settings > Connections > Wi-Fi to re-add your router. Let me know how you get on. 

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TraceyMG
First Poster
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Thank you.
I have tried all these and still no joy.
I'm at a loss.
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ecosse01
Voyager
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You may have tried this, forget the network completely. Turn off then on WiFi and initiate a fresh scan. If your router has a pairing or WPS button, press this at scan.
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