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Original topic:

Blue lock screen

(Topic created on: 19-02-2022 01:38 PM)
Adem0
Hotshot
Options
Galaxy A Series

My A52 5G randomly stops everything, the screen goes black and I am treated with a blue screen after 5 seconds. After u locking it, everything is fine. It use to happen few times a day, now it's happening few times in a row.

Anyone else? 

After Android 12.



............................................
Thank you for your help! ............................................
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3 REPLIES 3
xSteveuk
Maestro
Options
Galaxy A Series
Hi,
Check for any app updates

You could also try clearing your phone cache
If you haven't done so already

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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Whiteythereaper
First Poster
Options
Galaxy A Series
Might be a corrupted update install
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AndrewL
Moderator
Moderator
Options
Galaxy A Series

@Adem0: Try restarting your A52 5G in Safe Mode. This will disable all third party apps, and help to determine if the problem is stemming form an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

Monitor the performance for a while, depending on the frequency of the issue. If the problem doesn't reoccur, then restart the phone as you would normally, and delete any recently installed, 3rd party apps.