Battery draining

[MisterMatt_]

Brand new A16 5G phone 1 week old. 

Experiencing the battery draining is quick, gone from 80% to 61% to 57% in less than 20 minutes of being out of screen lock. No background apps are running. Battery saving power on. Optimisation on. Screen brightness is low? 

This is frustrating. I actually feel like returning the phone. Considering I've had it for 1 week. I've also restarted x3. And still the same. My location is always off as well. So, idk anymore.

[arianwen27]

In battery settings, does it still say "learning usage patterns" or does it give an estimated time?

[johnz237]

Hi! Welcome to the Samsung Members community!

20 minutes seems a little extreme. I honestly would return it before your window closes. Yes, the phone does have 2 weeks to optimize battery, but 20 minutes isn't right.

[MrUnknown01]

That sounds weird. Take your phone with receipt and replace the phone within 14 or 28 days no questions ask. It's your rights to get a replacement or money back how ever you payed for phone. That's a another issue with bank account. Hopefully that helps you

[MisterMatt_]

Estimated time.

[MisterMatt_]

Yes, I've charged it 3 times today as batrery life drops from 80% to 50% by just chatting on. Whatsapp or browsing Instagram. My S23 never used to be like this. This phone drops 10% in less than an hour. But on battery display in settings, it shows 16hrs 52mins left from 80% full charged. It's not adding up.

[arianwen27]

Then your phone has gotten past the point of learning how you use it and optimising power usage. In battery settings, if you don't see a single app using a ton of power, there's something very wrong with it.

You could run a diagnostic using the support button within this app, third button at the bottom. Though I'd probs take it back or have a samsung store look at it

[MisterMatt_]

Yes, I've charged it 3 times today as batrery life drops from 80% to 50% by just chatting on. Whatsapp or browsing Instagram. My S23 never used to be like this. This phone drops 10% in less than an hour. But on battery display in settings, it shows 16hrs 52mins left from 80% full charged. It's not adding up. I think I will return it. But that's quite annoying considering I've set my new phone up to do all that again with a new device. I just hope it doesn't have the same issue.

[johnz237]

Return it. May I ask- why change from the s23 to the a16? A series is always a Downgrade- but yes- that isnt normal and needs to be exchanged

[MisterMatt_]

Yes, I've charged it 3 times today as batrery life drops from 80% to 50% by just chatting on. Whatsapp or browsing Instagram. My S23 never used to be like this. This phone drops 10% in less than an hour. But on battery display in settings, it shows 16hrs 52mins left from 80% full charged. It's not adding up. In settings, it shows whatsapp, Instagram taking up batrery life, but these apps are not active in background or in use ATM. I'll return device this week. That's just annoying as I've just set-up my device only to do it all again. Time consuming.