Audio cut off

[3m3li3]

Hi,

I updated my phone today, and ever since it cuts off audio. For example, if I listen to music on Spotify, a book on Bookbeat or scrolling Tiktok my phone gives me audio for a few seconds, then mutes for a second, gives me audio, mutes again and so on. 

However, the audio is not muted when I use my bluetooth earphones?

What to do?

[BandOfBrothers]

As a starting point try this @3m3li3 

Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

There is also a diagnostic tool found in your Samsung Members App. 

A very last resort is to back up and factory reset but that's the last thing @3m3li3 

If I can be of any further help then please don't hesitate to ask.  😎 

[legarum]

Hi @3m3li3 ! Did you find a fix for your problem? I have the same after the latest update. Clearing System Partition didn't help

[Janey111]

Im having the same issue. I watch Instagram videos and after a few seconds the audio just cuts out... This is ridiculous.