@Pabelou: Further to the advice offered by @BandOfBrothers please reach out to our Help Desk on 0333 000 0333, or via Live Chat on our website (https://www.samsung.com/uk/support/contact/) and an advisor will be able to arrange for the device to be inspected and repaired. Alternatively, follow the link below, select 'In-Store Support Appointment' and enter your post code to find details of your nearest Experience Store or Support Centre, and hit Book Now to make an appointment.
https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/
