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A7 2018 - stuck on android 8?

(Topic created on: 4 weeks ago)
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whimsical
Student
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So I have an A7 2018 (SM-A750FN). It's on Android 8.0.0 / Experience 9.0.

From these forums I understand this phone can be upgraded to Android 9 or even 10, but the software update screen says the latest updates have already been installed.

Because Google Wallet, which I use all the time, is now no longer supported on Android 8 I really need to upgrade.

So is 9 or 10 available? If so how can I install? 

My region is UK.

TIA for any help!

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4 REPLIES 4
OmegaMutant
Voyager
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Reading online it does seem it goes upto Android 10 for the A7 2018.

Where did you purchase the phone from?

Could you also post a screenshot of the page under the following section please

Settings > About Phone > Software Information > Service provider software version
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BandOfBrothers
Samsung Members Star ★★
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Hi @whimsical 

Maybe try Samsung SmartSwitch. 

Also sometimes inserting another networks sim card can initiate a software update. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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whimsical
Student
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Hi Omega, thanks for your reply. I got the phone from Ebuyer; phone only, no SIM, it wasn't locked into any provider.

Not able to post a screenshot right now, but last updates were around 2018 or so (as I'm sure you know this was one of the last models not to get the extended updates).

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whimsical
Student
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Hi BoB,

Thanks for this.

Re the link I did check that out but it just goes through the normal process of getting an update (manually or automatic) and the phone shows no updates available when I try that.

That's interesting about the SIM card though, and at some point I soon will try that.

I may just end up buying an A15 or A25 (Android 14) just so I have long security updates into the medium term future. They look like good phones. But it just strikes me as crazy to throw away a perfectly good bit of advanced technology - I'd rather help the planet a bit and save myself a few £££ too!

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