A7 2018 - stuck on android 8?

[whimsical]

So I have an A7 2018 (SM-A750FN). It's on Android 8.0.0 / Experience 9.0.

From these forums I understand this phone can be upgraded to Android 9 or even 10, but the software update screen says the latest updates have already been installed.

Because Google Wallet, which I use all the time, is now no longer supported on Android 8 I really need to upgrade.

So is 9 or 10 available? If so how can I install? 

My region is UK.

TIA for any help!

[OmegaMutant]

Reading online it does seem it goes upto Android 10 for the A7 2018.

Where did you purchase the phone from?

Could you also post a screenshot of the page under the following section please

Settings > About Phone > Software Information > Service provider software version

[BandOfBrothers]

Hi @whimsical 

Maybe try Samsung SmartSwitch. 

• https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

Also sometimes inserting another networks sim card can initiate a software update. 

If i can be of any further help please don't hesitate to ask  😎 

[whimsical]

Hi Omega, thanks for your reply. I got the phone from Ebuyer; phone only, no SIM, it wasn't locked into any provider.

Not able to post a screenshot right now, but last updates were around 2018 or so (as I'm sure you know this was one of the last models not to get the extended updates).

[whimsical]

Hi BoB,

Thanks for this.

Re the link I did check that out but it just goes through the normal process of getting an update (manually or automatic) and the phone shows no updates available when I try that.

That's interesting about the SIM card though, and at some point I soon will try that.

I may just end up buying an A15 or A25 (Android 14) just so I have long security updates into the medium term future. They look like good phones. But it just strikes me as crazy to throw away a perfectly good bit of advanced technology - I'd rather help the planet a bit and save myself a few £££ too!