A54--how to dial an office extension

[tbathree]

I tried typing the main number, then *, then the extension. Doesn't work. I tried the same with ** and #. Nope. What else can I do?

[BandOfBrothers]

Hello and may I extend a Warm Welcome to the Samsung Community Forum 👍 

Could this be an issue / limitation with the extension your wanting to use @tbathree 

These are via a Google Search. 

• https://www.reddit.com/r/NoStupidQuestions/comments/abx1e1/how_do_you_dial_an_extension_number_on_a_... 
• https://www.realtimereception.co.uk/how-to-dial-an-extension-hands-free/ 

If i can be of any further help please don't hesitate to ask  😎 

[tbathree]

As I said, I already tried that and it doesn't work.

[AndrewL]

@tbathree: Please try dialing the main number > Press and hold the * button so a comma appears > Dial the extension > Hit the call button. 

If the extension cannot be dialed directly, press and hold the # after the call has connected so a comma appears, then dial the extension number. Let me know if this helps. 

[tbathree]

As I said, "I've tried those and it doesn't work. I called Samsung support and they told me that it should work if after I connect with the office I dial the extension number and that's all. That doesn't work, either.