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Original topic:

A52 VERY slow charge

(Topic created on: 31-07-2021 01:44 AM)
kate30yes
Apprentice
Options
Galaxy A Series
So we have a A52 that was bought 2 months ago, all of a sudden the charge is 35 hours! It was charging happily on fast charge 1hr 4 mins then all of a sudden vibrated and told me to check connection. My charger is 100% fine as i plugged it into another device and went on fast charge, plugged it back into a52 and still 35 hours. I have done an update, no new apps downloaded in 2 weeks. Done a factory reset this evening. 37 hours charge !!! Unsure what to do. 
Because the phone as been kept in my bag it has a very minor scratch on screen (nothing serious just general minor scratch that is hardly noticeable unless your looking for it you'll see it) 
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6 REPLIES 6
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy A Series

Hi @kate30yes 

 

A scratch on the screen wouldn't affect the charging time's of the phone however some phone's do have a factory fitted tpu plastic screen protector. Check on the edge of your phone with your fingernail.

In regards to charging time's of the phone please look at the following options …

  • Ensure Fast Charging is still turned On in your phone's settings.
  • Via using a torch look in the charging port to ensure their is no debris in the charging port.
  • Take the phone to a Samsung Experience Store or Samsung Service Centre who can take a look at your phone.



Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Mk1111
Apprentice
Options
Galaxy A Series
It could be a faulty charger
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kate30yes
Apprentice
Options
Galaxy A Series
Defo not the charger as it fast charges normally on another device. I also have 2 other chargers which i have tried and still nothing 😞
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kate30yes
Apprentice
Options
Galaxy A Series
Yes sorry i think i mentioned the scratch on the screen assuming that it wouldnt then be coveree under warrenty? I think it was the house keys that did it so its nothing serious.

I will contact samsung today and see what they say thank you 🤗
Mk1111
Apprentice
Options
Galaxy A Series
In that case it must be a fault with your phone, first make sure quick charge is enabled on the phone if it is then you will have to contact samsung you will be fine as its under warranty
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BandOfBrothers
Superuser II
Superuser II
Options
Galaxy A Series

Hi @kate30yes 

 

There has been instances where an engineer has attributed damage to the screen as consistent with a drop or bump which could have affected charging due to said drop or bump.

However do let Samsung take a look at the phone for you..



Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.