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A52 Dialling 999 in pocket?

(Topic created on: 09-03-2023 07:31 PM)
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JJB
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My phone has taken to dialling emergency 999 several times a day whilst in my pocket.! It also randomly takes screenshot?
It seems a shame I have to leave it on airplane mode while I am at work. 
This has only started in the last week or so. 
Any advice much appreciated. JJB. 
13 REPLIES 13
Hooky1969
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Mine too on A52, turned off emergency sos, side key functionality, even pocket dial in dark place - getting to know 999 people on first name basis
JJB
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Yeah, very annoying
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JJB
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The Police
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Check your phone SOS functionality
Nationally, emergency services are experiencing high 999 call volumes. This is for a number of reasons, but one that's believed to be having a significant impact is an update to some Android smartphones.

An update earlier this year added a new SOS emergency function for devices to call 999 through a certain combination of button presses.

But any resulting 'silent calls' are directed to police control rooms, and calls to 999 where the operator cannot hear anyone on the line are never just ignored. We will need to spend valuable time trying to call you back to verify if you need help.

So please check whether your phone has this function, and take extra care not to trigger it accidentally.

If you do dial 999 by mistake, please don’t hang up. If possible, stay on the line and let the operator know it was an accident and that you don’t need any assistance.

As always, if a crime is in progress or if there is an immediate risk to person or property, you should dial 999.

If a crime is not in progress, then please consider reporting the incident online via our website in the first instance, or you can call 101.



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Check your phone SOS functionality

Nationally, emergency services are experiencing high 999 call volumes. This is for a number of reasons, but one that's believed to be having a significant impact is an update to some Android smartphones.

An update earlier this year added a new SOS emergency function for devices to call 999 through a certain combination of button presses.

But any resulting 'silent calls' are directed to police control rooms, and calls to 999 where the operator cannot hear anyone on the line are never just ignored. We will need to spend valuable time trying to call you back to verify if you need help.

So please check whether your phone has this function, and take extra care not to trigger it accidentally.

If you do dial 999 by mistake, please don’t hang up. If possible, stay on the line and let the operator know it wa

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JammyC
First Poster
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Thanks for sharing this JJB - before I saw this thread I'd disabled emergency calling, smart lock, bixby and anything else I could find that had even the remotest chance of causing it!

Sounds like android need to pull their fingers out and fix this ASAP...