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Original topic:

A52 5G microphone issues when talking from afar

(Topic created on: 14-05-2021 10:01 PM)
st1led
Journeyman
Options
Galaxy A Series

I just bought an A52 5G and I'm experiencing some issues with the microphone when talking on speaker, e.g., video calls on WhatsApp or similar).

It looks like phone is always using the "regular" microphone with noise cancellation and never switches to those with the far field pickup. The result is that if I don't talk very close to the phone others can't hear me at all, hear cut offs, or a very muffled/metallic voice. I also tested this myself.

I tried testing the microphones on the audio loopback interface dialing *#0283# and selecting the two microphones to hear me back talking. They seem to both work as intended, but it's clear from there that the phone is always using RCV_1stMic (what looks like the microphone with noise cancellation used when talking with the phone close to the ears), and never switches to SPK_2ndMic (what looks like the microphone with the far field pickup). I'm pretty sure that the OS should switch automatically between the two depending on whether or not the speakers or on. I can't really find any option to set a "default" microphone or anything, and I'm not sure there should really be one at all.

At least, it doesn't look like an hardware problem to warrant return, but I'm a bit concerned that this might be something for which I need to wait for an OS update -- which might just never happen.

Anyone else experienced this issue?

20 REPLIES 20
st1led
Journeyman
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Galaxy A Series

I was about to return the phone when I received a new update whose version number is: A526BXXU1AUE1 / A526BOXM1AUE1 / A526BXXU1AUE1 -- security patch level May 1st 2021. This wasn't there a few days ago when I last checked for updates.

The link at the bottom of the "Last Update" screen points at https://doc.samsungmobile.com/SM-A526B/NEE/doc.html even though that seems to refer to different build numbers though: A526BXXU1AUD6 and A526BXXU1AUCA)

This seem to have fixed the issue on my side: now the far field pickup mic correctly activates when on speakers. Can you guys double-check the updates your phones and see what's your version?

Chinmay D
Journeyman
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Galaxy A Series

Actually I dont have the 5G varient and latest security patch is of 1st April. I wish the release similar update for A525F as well.

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Vasileh
Journeyman
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Galaxy A Series

I still have issues with the microphone after the update, nothing has changed for me. Voice quality is muffled even when i connect my headphones through jack port. Tried several pairs oh headphones same problem. My old A5 2017 was working perfect.

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K44L
Explorer
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Galaxy A Series
Scheduled an update on my phone. Hopefully will resolve the issue
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Chinmay D
Journeyman
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Galaxy A Series

Can it be scheduled individually? Whats the procedure?

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Chinmay D
Journeyman
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Galaxy A Series

Yes. Seems so. Same thing observed on A52 (non 5G),  Security patch level: 1 May 2021 

Version : A525FXXU2AUE1

 

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Čėska
First Poster
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Galaxy A Series

Same problem.  Hawe you fixed it somw how?

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fdouroudian
First Poster
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Galaxy A Series

I bought an A52 and returned it due to exactly the same problem. Now I bought an A72, it has the same problem only a bit milder. Is there any fix, or should I return?

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dicodread
First Poster
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Galaxy A Series

This update also solved my problem.

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riz18
First Poster
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Galaxy A Series

I've had exactly the same issue when I can't hear  a word I'm saying, especially on loudspeaker. For gods sake samsung sort it out. Forget the other updates, if I can't use it what's the use of constant updates that don't solve this bug.

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