Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

A41 with broken screen - trying to retrieve photos

(Topic created on: 11-01-2024 08:12 AM)
236 Views
CatDaddy60
First Poster
Options

A friend gave me their A41 to see if I could recover some photos from it for them. They dropped it and the screen just doesn't work anymore.  The phone seems OK but when connected to my Windows 10 PC it just shows up in File Explorer as "Fred's A41" and I can't browse the storage. I know the PIN code for the phone and tried to submit that using adb shell commands but all I get returned is "error: closed". The owner didn't use a Samsung or Google account on it.

I've tried getting the phone display on to a monitor and also my TV using two different USB-C to HDMI hubs (with mouse & keyboard attached) and umpteen different HDMI cables but both monitor and TV just state that they can't pick up an HDMI signal.  Maybe that can't be done with this model? I've no idea to be honest as I don't use Samsung myself.

I've also tried various bits of trial software which claim to do what I want to do but they either presume that debugging mode is on or instruct me to enable it on the phone. If I could see the display to do that then I wouldn't need their software!!

The photos are of sentimental value and I'm trying my best but I work in IT - not phones - but anything vaguely technical seems to head my way.

Can anyone offer any suggestions for things to try? 

Many thanks

0 Likes
3 REPLIES 3
JustMarky
Navigator
Options
I think your best bet is to download Samsung smart switch on the pc, that will let you take a backup of the whole phone. You'll need your friend with you to unlock the phone using the fingerprint sensor though.
0 Likes
JustMarky
Navigator
Options
I just saw that model is under display fingerprint, depending on the year?

In that case, I think you'll need to replace the screen.. 😔
0 Likes
CatDaddy60
First Poster
Options

Correct - no physical fingerprint sensor.

0 Likes