A32 5g WiFi calling

[Dan1949]

I have a A32 5g which was with Tesco sim only. I was hoping to use WiFi calling but Tesco wont allow it as my phone was not bought from them, does not have the correct firmware.

I then switched to 1D (part of 3) who assure me that WiFi calling will work on my phone.

I do get the option when I go to settings on the phone icon or if I swipe down from the top but even though it is shown as being enabled it does not activate, the mobile signal is rubbish where I live but my Wi fi is full power so its not that.

I have tried everything I could find to sort the problem but no joy at all. Anyone any ideas or shall i just use the phone as a door stop and go to Apple?

[BobbyD92]

Hello. When you enabled WiFi calling, did an option show up underneath saying preferred mode? It should say WiFi only. Did it ask you to accept anything when you turned it on?
Is your volte calls turned on? Settings , connections , mobile networks - volte calls

If that doesn't work try a network reset in your settings.

[Dan1949]

Thanks for replying, No options re preferred mode came up just says use WiFi to make and receive calls.

I did have that option in connections when I had the Tesco sim but as I said, Couldnt use it.

No  request to accept anything, just turns off and on. Volte is turned on.

How do I reset network, cant find it in settings?

[Dan1949]

Further to my last, googled and reset network settings. No change, Tried airplane mode with wifi on, tried to make a call and was told to turn airplane mode off so I guess WiFi calling is not working on my phone. Never been asked for my emergency contact either so guess its Apple here I come, goodbye Samsung.

[keith30]

It's down to network provider who you have the phone tried to, they have to enable from they end first.

[Piper123]

Hey there

WiFi calling will need to be provisioned on your account by ID Mobile before it will work.

Also please note ID Mobile is not part of Three. It is an MVNO owned by Currys PLC which uses the Three network.

[Dan1949]

Yes you are correct, Currys are the provider on the 3 network, my mistake.

I have spoken to 1D several times on chat and even got a replacement sim. They say it should work but I will get on to them again and again query if they need to activate. All they say is "is your wifi working?" which it is, full strength signal.

Thanks for your interest.

[Badger42]

I have the A54 with Tesco SIM and get WiFi calling ok. I didn't buy my phone from them. To reset the network settings try general management>reset>reset mobile settings and reset WiFi and Bluetooth settings.

[Dan1949]

Hi there Piper. Thanks for your input. May I ask, how sure are you about 1d needing to enable wifi calling. I have been back and forth with them on chat and they insist it should work and they dont need to activate it but I have little faith in their chat system.

[Piper123 · Accepted solution]

I'm with Vodafone and they definitely have to provision it on the customers account.