06-08-2021 03:05 PM - last edited 06-08-2021 03:06 PM
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07-08-2021 06:08 AM
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That's a conundrum how the Samsung Case is affecting the operation of the phone's camera albeit it still works indoors @dixharp
Which specific case model is it ?
So seems to work in low light.
You could try clearing the camera's cache via Settings then Apps , Camera, Location and tap on Clear Cache.
Also look to see if there are any updates to complete on your phone.
There is a diagnostic tool via launching your phone's dialer app and tap in *#0*#
If all else fails you could try another case and or let a Samsung Experience Store or Samsung Service Centre take a look.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
07-08-2021 07:55 AM
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I'll check that diagnosis tool, and look for updates. I'm hoping to find someone on here who's had the same problem!
Thanks for taking the trouble to comment
https://www.samsung.com/uk/mobile-accessories/galaxy-a32-5g-s-view-wallet-cover-black-ef-ea326pbegew...
07-08-2021 08:01 AM
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Could the Samsung Store let you try one of their cases in-house ?
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
07-08-2021 08:42 AM
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When I was in the Samsung store I didn't have this case - I had a cheap high street leather one. And I was in Oxford St so it would take the shot fine. I need to be somewhere wide and open (field hilltop) for the problem to occur.
Samsung also make a £9 soft case. I may invest in one of those and see if it's any better. Thanks again.
