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a23 after update no power

(Topic created on: 07-05-2024 10:24 PM)
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darmiles
Apprentice
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hi guys  im a cellphone techician.  

 

i recieved 16 customer for a23  after they do update it wont turn on the phone anymore

 

no hearth bit..

 

reset the phone using combination button thats useless

 

13 REPLIES 13
BandOfBrothers
Samsung Members Star ★★
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An official Samsung Software update shouldn't cause the phone to " lose power " @darmiles 

This sounds more like an issue that happened within the phone such as a hardware issue. 

The owner should be advised to let a Samsung Service Centre have hands on.

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Captainrapscallion
Pathfinder
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Check anything inside the phone that could be causing issues, perhaps. For example, the SIM card.
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darmiles
Apprentice
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16  pcs of a23 ?  you sure? read my thread tittle after update lose power

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darmiles
Apprentice
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there is no samsung repair center in cayman isalnds

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darmiles
Apprentice
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An official Samsung Software update shouldn't cause the phone to " lose power "

 

what are you talking about.  you dont know what happen.., another customer casme to my shop same problem a23 after update no power  search google how many people experience this issue

Robin999
Samsung Members Star ★
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Have you logged this with Samsung directly? If it's affecting a lot of users, then they need to be informed. You can report it via the members app under the support tab.
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Tech Tech
First Poster
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Seen about 20 devices so far all A23 and all dead after an update.

is there any solution and what is Samsung going to do about it 

Ur_shanu
Explorer
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Same issue with my mobile as well. After software update worked 2 days then hanged up.. when we did restart it's dead only... No vibration no charging nothing 

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Captainrapscallion
Pathfinder
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Well, I ain't an expert. Just a guess.
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