a23 after update no power

[darmiles]

hi guys  im a cellphone techician.  

i recieved 16 customer for a23  after they do update it wont turn on the phone anymore

no hearth bit..

reset the phone using combination button thats useless

[BandOfBrothers]

An official Samsung Software update shouldn't cause the phone to " lose power " @darmiles 

This sounds more like an issue that happened within the phone such as a hardware issue. 

The owner should be advised to let a Samsung Service Centre have hands on.

If i can be of any further help please don't hesitate to ask  😎 

[Captainrapscallion]

Check anything inside the phone that could be causing issues, perhaps. For example, the SIM card.

[darmiles]

16  pcs of a23 ?  you sure? read my thread tittle after update lose power

[darmiles]

there is no samsung repair center in cayman isalnds

[darmiles]

An official Samsung Software update shouldn't cause the phone to " lose power "

what are you talking about.  you dont know what happen.., another customer casme to my shop same problem a23 after update no power  search google how many people experience this issue

[Robin999]

Have you logged this with Samsung directly? If it's affecting a lot of users, then they need to be informed. You can report it via the members app under the support tab.

[Tech Tech]

Seen about 20 devices so far all A23 and all dead after an update.

is there any solution and what is Samsung going to do about it 

[Ur_shanu]

Same issue with my mobile as well. After software update worked 2 days then hanged up.. when we did restart it's dead only... No vibration no charging nothing 

[Captainrapscallion]

Well, I ain't an expert. Just a guess.