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A21S touch issues

(Topic created on: 04-09-2020 04:59 PM)
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Tinbum13
Student
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The touch response is shocking and there's no option to increase sensitivity to resolve this. Shocking for such a new device. This needs fixing. 
12 REPLIES 12
AndrewL
Moderator
Moderator
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@Tinbum13: If you head to Settings > Display > Touch Sensitivity, and toggle this on, this will increase the sensitivity of the screen. Also, please go to Settings > Accessibility > Interaction and Dexterity > Tap Duration, to set how long an interaction must be held to be recognised as a tap. I hope this helps. 

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Tinbum13
Student
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doesn't have this option on this phone. hence the post. thanks for your input though.
cmloo
First Poster
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Yes, totally agree that something is wrong with the sensitivity. Very frustrating. No wonder they were giving this phone away for free

Dash4
First Poster
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I agree, after putting on a screen protector I can't use the back arrow under the front camera. Sometimes I have to touch something several times before it works. I'm disappointed after spending this much money. My cheaper OPPO phone can do it so why can't this one? But I doubt that they Will read this or bother to change it. Sorry about my rant.

SMah
First Poster
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hi  , my phone have not this option!!!!! my phone is galaxy a21s with android 10 , how find this option? or enable it?
anybody know it,

pleasssssssssse help me . thanks

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GMW
First Poster
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I found the same after applying a screen protector, the back arrow underneath the camera is a dead zone. My partner has an a21s too, it was exactly the same and she has removed the screen protector. What's the issue Samsung? Is there a screen protector available which doesn't render parts of the a21s insensitive to touch?

Bushiee
First Poster
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So when are Samsung going to supply a fix for this problem that everybody (who try's to protect their phone by putting a screen protector on) suffers from?
another question is,
I notice in the help menu they (Samsung) say use a samsung approved screen protector. So which screen protectors are samsung approved?
Fee3
First Poster
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Hi GMW, just curious, did the phone work better without the screen protector? 

Anglican Family Care
First Poster
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Hi, we had the same problem here and taking the screen protector off solved the problem. Frustrating! This is the first model of phone that we have found which does this.

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