A20e stuck on logo screen

[KernowMan]

Hello

I have a A20e phone and it's stuck on the logo screen on a loop.

When I try a hard reset, it doesn't install the OS as it seems the files are corrupted as shown in the photo

Would this be fixable or should I use the phone as a paperweight

Thanks in advance

[xSteveuk]

Hi,
This YouTube link
Should help resolve the issue

https://www.youtube.com/watch?v=sa9nYYQjOxc

[Anonymous User]

can you enter download mode?

[KernowMan]

Thanks for the link. I wiped the cache and have the same problem

Cheers

[KernowMan]

I think so. Where it says apply update?

[xSteveuk]

Hi
Try Below
Turn off the device.

Press and hold the Volume Up and Power keys.

When the Galaxy A20 logo shows, release all three keys.

Your Galaxy A20 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 

Press the Volume down key several times to highlight ‘wipe data / factory reset’.

Press Power button to select.

Press the Volume down key until ‘Yes’ is highlighted.

Press Power button to select and start the master reset.

When the master reset is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.

Again, as long as the firmware has not been modified, you should still be able to make your phone boot up successfully by doing the master reset through the recovery mode. 

If the issue is not resolved
You may need an engineer
To check on it

[Anonymous User]

https://www.hardreset.info/devices/samsung/samsung-galaxy-a20e/download-mode/

[KernowMan]

Hi

I did that and I get the screen show on the photo.

I called Samsung to repair the device. but they need the IMEI and S?N which i dont have

Cheers

[KernowMan]

Hi

I did that and now I am stuck on the downloading screen, has been like that for a hour so far. 

Do I need to do anything else?

cheers

[Anonymous User]

you have to download the firmware for your phone and then you have to install it with Odin ... if you are not practical, search the web for how to do it ... it's not difficult