A13 is so buggy, restarting it makes one ui crash

[williamg209]

I restarted my a13 phone because nothing would load properly. I tried to unlock my phone and one ui says not responding so I let it kill and restart and it caused the lock screen to stop working for 5 minutes it kept coming up then going black and the screen turning off, after about 5 mins it let me unlock the phone, it's getting worse and worse this phone 

[BandOfBrothers]

Hello 👋 @williamg209 

I'm sorry to hear your experiencing these issues with your phone 😕 

Some troubleshooting steps you can try. 

• Clear the cache of One Ui via Settings > Apps > Tap on the icon to show System Apps > Scroll down to One Ui > Storage > Clear Cache.
• Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 
• There is a diagnostic test tool 🔧 found in the Samsung Members App. 
• A last resort is to back up and factory reset but then set the phone up manually i.e don't use the back up. 
• A Samsung Service Centre can assess your phone if necessary. 

If i can be of any further help please don't hesitate to ask  😎 

[deve52]

I just bought the Samsung Galaxy A16 5G. Am I guaranteed 6 X OS upgrades to 2030?
How do you post a question in the Samsung Members app? It would be great if you could share any information on the above. Ta

[williamg209]

Got to the members page. Press the pencil icon in the bottom right corner and you'll see it show title and message, change the category to "A series" and type your question and a title for the question