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Struggling with intermittent RCS

(Topic created on: 25-01-2021 10:16 PM)
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Goatee2
Explorer

‎25-01-2021 10:16 PM

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Using the stock messages app (as it works better with the Galaxy Active watch & Bixby) but it keeps switching between RCS & standard by itself. Sometimes I'll send a message and get the blue RCS button, other times it'll be the green button. If my wife sends me a text through Google messages and it's on RCS it can take hours, sometimes days to come through. Restart used to temporarily fix it, but doesn't any more. I've even done a master reset & no joy No rhyme or reason why it keeps switching? I'm using an Unlocked S10 on EE in the UK, currently using the latest Beta Is anyone having the same problems or know how to fix?
7 REPLIES 7
m1ckbr1t
Pioneer

‎26-01-2021 08:15 AM

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I had a similar problem with Samsung chat so I downloaded Google messages and both apps failed to register for RCS. I ended up factory reseting my device after couple of days messing about and Samsung messages started working but my friend at the same time I had issues, they had failed to send chat messages and I reckon it was a problem with the network but can't be sure....
KizzyCatWoman
Pioneer

‎26-01-2021 08:21 AM

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I have intermittent issues with RCS using Samsung messages on 3 in the UK. Just a few minutes ago I got a message failed to send notice when messaging my daughter. I had to send as sms instead. Sometimes it can fail for hours. But I still prefer the Samsung default app over Google messages as I like pinning conversations and individual message tones.
MartynaK
Beta Moderator
Beta Moderator

‎26-01-2021 08:46 AM - last edited ‎26-01-2021 08:48 AM

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@Goatee2,

Have you already tried to clear cache of the Messages app?

If that won't help, please, report this problem via the Members application, so that our developers can analyze the issue :hand-with-index-and-middle-fingers-crossed:. Do not forget to attach log files 😊.

 

m1ckbr1t
Pioneer

‎26-01-2021 10:55 AM

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In response to MartynaK
when I was having the issue I cleared data and cache for the app and that did not work. I would have cleared the phones cache but can't get into the android system at boot up to clear it
Goatee2
Explorer

‎26-01-2021 02:46 PM

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In response to MartynaK
I've reported it several times with logs, but never heard anything. if anything it's got worse. if someone with RCS messages me I don't get the message for ages, sometimes days.
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KizzyCatWoman
Pioneer

‎28-01-2021 09:15 AM

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In response to m1ckbr1t
you have to plug the phone into a windows pc and press volume up with power to access it. it is the only way since the upgrade.
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NV_UK
Navigator

‎07-02-2021 04:32 PM - last edited ‎07-02-2021 04:34 PM

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same here it has gotten worse in the last few months. On S20+ and have reported it to Samsung multiple times only to get random responses. They miss the point clearly.