Recovery mode - not accessible

[Blessed4life]

Good afternoon all, I've tried about ten times to enter recovery mode to clear my cache partition, but it either goes into safe mode or just restarts, at first I thought it was human error but I believe it's a bug with the software. 

Regards. 

[Xperixon]

Plug in your phone to a laptop or even an other phone and try it again. S25 U

[Gav4b]

I had the same.issue but if you try another cable and plug it into the TV or laptop and do it again it will work

[Gubro]

Yeah you need to connect the phone to a laptop.

[weskerevil]

Just cleared my cache with my pc works fine 👍

[arianwen27]

As others are saying, modern one ui adds an extra step. You need to connect your phone to a usb device when you do it. Pc, laptop, ps4. Anything with data

Rebooting means no usb or not holding the buttons long enough.

Safe mode means you held the wrong volume button

[AnnaMaz]

Hello @Blessed4life,

If the tips above haven't solved your issue - Please send an error report through Samsung Members app so that the developers can take a look at what may be the cause 🤞

Have a good day! ☀️