20-07-2025 02:14 PM
20-07-2025 03:06 PM - last edited 20-07-2025 03:06 PM
Hi @pete1976 Welcome to the Samsung Community 
Try resetting the Network connections, General Management-Reset-Reset wifi and Bluetooth settings.
Other ideas are rebooting both Devices, a soft Reset by holding down the volume Down and Power Buttons for around 10 seconds until your phone Reboots , unpairing and pairing again plus ensuring you have the latest software updates. See some further information here https://www.samsung.com/us/support/troubleshooting/TSG01209182/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
21-07-2025 11:16 AM
Hello @pete1976,
Thank you for reporting this issue! Please also send an error report via the Samsung Members app so the developers can examine it further.