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Phone restarted itself.

(Topic created on: 25-07-2025 05:17 PM)
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kye2003
First Poster
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Has anyone else had the issue where the phone restarted without prompting as this happened to me.
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3 REPLIES 3
JAMES4578
Samsung Members Star ★★★
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Hi @kye2003  Welcome to the Samsung Community:)

Are you sure you have no Auto Restarts (such as when needed) in Device care.  

if not sometimes conflicts with 3rd party apps can cause restarts and if not present in Safe Mode would pinpoint  recent 3rd party apps which have been installed. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

However you may need to clear the cache partition 1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

if troubleshooting does not sort it could be a bug with the Beta.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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arianwen27
Samsung Members Star ★
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Enable automatic error reports in samsung members. You experienced a crash, hopefully it won't happen again but it shouldn't happen in the first place.

What exactly were you doing before it happened?DzIXYFZ8KQ.png
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AnnaMaz
Beta Moderator
Beta Moderator
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Hello @kye2003,

Thanks for reporting! Please also send an error report through Samsung Members app when the issue appears so that the developers can take a look at what may be the cause 

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