Samsung g6 monitor

[candystoney]

Hello, I encountered a problem on the g6 monitor, sometimes a pixel strip runs from the bottom to the bottom, this has never happened before. What could be the reason? Thank you

[MartijnK · Accepted solution]

Hi @candystoney, good afternoon.

Thank you for reaching out to us! Do you experience this with certain content? When you experience this with all sources a repair will be the next step. 

Kind regards,

Martijn

[candystoney]

I find problem it’s something with display port and hdmi, when i plug in at 3 different port everything the same, but at tv okey. I buy this monitor from mediamarkt, so i need send back to them? 

[MartijnK]

Hi @candystoney, good morning.

Have you also put the monitor back to the factory settings? And do you use the software which comes with the monitor? When this don't make a difference perhaps you can swap the monitor at the store you've bought this or send the monitor for a service request.

Kind regards,

Martijn