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Windows 11 - Samsung Update App Not Working

(Topic created on: 11-11-2024 07:29 AM)
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Obsydian
Samsung Members Star ★
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It's been a few months now. It always routes to download drivers, which is blank. A quick Google search for solutions suggests a common issue that is not Windows-related, as a few owners have tried a full laptop reset.

Anyone else struggling, I even though it was McAfee (I do not use it) as it pops up under Samsung device care.

Obsydian_0-1731310144606.png

 

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

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3 REPLIES 3
keith30
GrandMaster
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Didn't the last update break windows 11, I'm sure i read that a couple of days ago.
Obsydian
Samsung Members Star ★
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Not heard that, but mine has been playing up before 24H2.

Anyway the Samsung Update app seems to not recognise the laptop, so I popped in the details for model number and windows 11 manually and got this list !!!

 

Obsydian_0-1731394675051.png

 

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

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zink212
Student
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The same issue here on 23H2. Windows 11 Pro