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Trackpad on Galaxybook 2 360 not working since update yesterday

(Topic created on: yesterday)
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ethos123
First Poster
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My laptop seems to have downloaded a Windows update yesterday - and since then, the trackpad has not worked.  The cursor is not visible either.  Looking at Windows update, it did the following yesterday: 

KB5066835

https://support.microsoft.com/en-gb/topic/october-14-2025-kb5066835-os-builds-26200-6899-and-26100-6...

 

I've tried the following:

1. Restarting multiple times

2. Switching the trackpad on and off using the Fn-F5

3. Run Samsung Update

but no joy.

 

Could anyone please help?

 

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johnz237
Samsung Members Star ★
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Does plugging in a mouse/keyboard work?

If so, log in, go to Device Manager, right-click them and uninstall them both, then restart the device (it should install generic drivers).

If it still doesn't work, go to cmd, open as administrator, search for sfc/scannow, and wait for it to be done. Restart the PC.

Worst case, boot the laptop, hold shift, and press "restart," keeping shift held until the troubleshooting screen shows up. Go to troubleshooting and try a restore point.

If not it may be best to backup and factory reset