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Original topic:

Samsung Galaxy Book2 Pro 360 not turning on & red light on constantly.

(Topic created on: 07-05-2022 11:13 AM)
MrT_Stephens
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Computers & IT

Hi, 

I'm just wondering if someone could help I brought the Samsung galaxy book2 pro 360, no less than  1 month ago and I closed the screen down yesterday without shutting down and know I can't get it to switch back on.

Also, the battery indicator LED is constantly red even when the charger is not plugged in.

I have tried holding the power button down to shut it down, holding the volume down  key and power button at same time, etc. So far nothing works.

This is very disappointing that an issue like this has happened, after no less than 1 month of owning it as this laptop was not cheap.

I am also a student so I rely on my laptop every single day. I also have online exams coming up this week. So i really need it to work. I would be very greatful if someone could help.

Thanks.

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8 REPLIES 8
JAMES4578
Samsung Maker ★
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Computers & IT

Hi @MrT_Stephens   Did you hold the power and volume down  button simultaneously for  at least 10 seconds?  If that does not work   connect the  charger and at least see if you can partially recharge.  In other words leave for a while once connected  and then see if will power on.  see some information here support/knowledge-base-Galaxy Book 

Hopefully your work will be accessible, however it is advisable to back it up. information about Back up options here : https://www.samsung.com/Recovery Options 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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jlcordova
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Hello, were you able to solve this issue?

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Jake Hoeffner
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I'm having this issue too! Any luck?

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MrT_Stephens
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Hi, I have had this issue multiple times know and i have tried everything to sort it and the only solution, that i currently have is opening the laptop up and disconnecting the battery for about 20 seconds. But i wouldn't advise doing this unless you know what you are doing because its not the easiest to get in the first time.

Thanks, Tom

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Prospero74
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I have the same problem i cant figure out whats wrong

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MrT_Stephens
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Does anyone who has had this issue use a thunderbolt expansion hub. Because in my case from what I can tell its to do with not shuting the computer down properly then plugging in the thunderbolt expansion hub.

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Prospero74
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I have a Lacie Dock unit with charging and hub to my monitor so i plug it in there

 

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jlcordova
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I also had it connected to a docking station through the thunderbolt when this happened

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