Samsung Galaxy Book Laptop Canvasbio Fingerprint Scanner Driver Repeatedly Disappears

[PC9876]

I have a Galaxy Book Ion laptop (NP950XCJ-K01UK) running Windows 11 v22H2 and the fingerprint scanner driver (v2.4.1.882) randomly disappears.  Samsung Update says there are 11 drivers normally and it randomly drops to 10 and the 'fingerprint sensor driver' just disappears from the list and Windows settings confirms this as the fingerprint option becomes unavailable. There's no obvious pattern to this and Samsung Update does not show any updates being made when it does disappear. I've found how to re-download the driver using Samsung Update but that doesn't seem to recover it. It downloads the driver file to my 'downloads' file but when i run the install it doesn't recover the driver even after a restart. I've found an elongated way to recover online it by resetting the 'TPM Key' but thats a bit laborious. Anyone having similar issues? Any ideas why the driver keeps disappearing and how to stop it and/or a quick recovery?

[Nik_s]

I have the exact same problem on 15" Galaxy Pro Laptop, it started happening after a driver for the scanner was released in May and has been a problem ever since. It's really annoying.

[Mariyan K]

Can Samsung send us the correct drives? I need CanvasBio and HID Sensor drives for my Galaxy Book 3 360. 

[Nik_s]

The only partial solution I found was replacing S0 Modern Standby with ACPI S3 by adding the following registry key:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power]
"PlatformAoAcOverride"=dword:00000000

It doesn't completly solve the issue, but I'm to about once every 8 days and then I have to remove the fingerprint and redo it, I don't have to completely reset the TPM data.

[Members_VACRSud]

Have you downloaded the Samsung Update app from the Microsoft App Store? This is how I was be able to update the driver.

[Nik_s]

It was a Samsung driver update that broke it in the first place, and I've not seen any update to fix it, do you know what version you have?

[PC9876]

You'll note in my original text I mention using Samsung Update

[PC9876 · Accepted solution]

I have found a quick workaround, but it still occurs. On start up press and hold F2. When you get the menu up press F9 followed by F10. Laptop should then start up normally and the driver is recovered.

[Nik_s]

It's over a year now, and no one from Samsung has even responded, let alone acknowledged the problem. I guess I'll remember that when it comes to buying my next laptop.