14-08-2023 11:05 AM
I have a Galaxy Book Ion laptop (NP950XCJ-K01UK) running Windows 11 v22H2 and the fingerprint scanner driver (v2.4.1.882) randomly disappears. Samsung Update says there are 11 drivers normally and it randomly drops to 10 and the 'fingerprint sensor driver' just disappears from the list and Windows settings confirms this as the fingerprint option becomes unavailable. There's no obvious pattern to this and Samsung Update does not show any updates being made when it does disappear. I've found how to re-download the driver using Samsung Update but that doesn't seem to recover it. It downloads the driver file to my 'downloads' file but when i run the install it doesn't recover the driver even after a restart. I've found an elongated way to recover online it by resetting the 'TPM Key' but thats a bit laborious. Anyone having similar issues? Any ideas why the driver keeps disappearing and how to stop it and/or a quick recovery?
27-10-2023 05:34 PM
I have the exact same problem on 15" Galaxy Pro Laptop, it started happening after a driver for the scanner was released in May and has been a problem ever since. It's really annoying.
03-06-2024 09:00 PM
Can Samsung send us the correct drives? I need CanvasBio and HID Sensor drives for my Galaxy Book 3 360.
04-06-2024 08:13 PM
The only partial solution I found was replacing S0 Modern Standby with ACPI S3 by adding the following registry key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power]
"PlatformAoAcOverride"=dword:00000000
It doesn't completly solve the issue, but I'm to about once every 8 days and then I have to remove the fingerprint and redo it, I don't have to completely reset the TPM data.
24-06-2024 09:02 AM
Have you downloaded the Samsung Update app from the Microsoft App Store? This is how I was be able to update the driver.
24-06-2024 09:20 AM
It was a Samsung driver update that broke it in the first place, and I've not seen any update to fix it, do you know what version you have?