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Monitor burn-in warranty in the UK

(Topic created on: 13-06-2024 08:42 PM)
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Helba
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With the new G80SD monitor out, which for me is borderline perfect, one question remains - burn-in warranty. The information is simply not available. The website only states there is a 24 month warranty for the monitor (OLED consumer), but what does that include? The statements on live chat differ (some say 24 months of burn in warranty, others do not) and regardless of what they say, this needs to be stated on the website/manual/warranty card to be valid.

In addition, the general warranty conditions on the website state: "The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.". So I can't know the details unless I buy the monitor first. Can someone definitively say if the warranty includes burn-in protection in the UK?

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7 REPLIES 7
-Robot-
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I am going to be honest, I don't think I have ever seen burn in warranty, being that how you use it could potentially cause it

Burn-in can take a quite a while of static image or text to cause.

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Helba
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Could you explain whether you mean you have not seen burn in warranty from Samsung or in general? Dell offers it, MSI offers it, Corsair offers it, even LG now offers it. Samsung would be in the minority (certainly in Europe) if it did not. On top of that, I think then at least the staff should not be sending conflicting messages in support chats.

Burn-in can be caused regardless how you use it. While I appreciate that someone who runs static images/excel sheets/ word documents all day will probably have to face the fiddle early, games have plenty of static object themselves and who knows how much impact care features have.

I want a product that will last and I don't think it is unreasonable to want a company to back up its product against a known issue. If baked in protections are that good, then why not offer a burn-in cover? Won't need to use it if everything goes smooth.

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-Robot-
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As I said I have not seen it, not to say it not there, or that I have ever looked recently

But burn in typically take alot longer than playing games or posting static images, it usually takes months and months of a Static image for it to happens

And I don't disagree with you
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Members_cGWO0k9
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Has there been a resolution to this question? 

 

I have the same issue finding information on the warranty for the G80SD. It's a deal breaker for me if screen burn is not included.

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Knucklehead 2023
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I am in the same position, i have the G80SD on pre order in the UK.

As the burn in issue is not properly addressed in their warranty I think we can safely say it won’t be covered and we will need to just keep our fingers crossed and hope for the best otherwise purchase another brand of monitor. 

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Helba
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Still no concrete information is available. My experience with warranties is this - if it is not explicitly stated it is covered, it is not.

I still have time until my order is sent, and it has been said that 3rd gen panels are more resilient to burn in, therefore i am not in a rush to cancel my preorder, but that Alienware monitor is becoming tempting.

Burn in, in my non-legal view, is a bit of a gray though. One could argue unless it is stated somewhere that burn in is a 'normal' outcome of monitor use you could try claiming warranty.

But generally i would stay away from his monitor if burn in warranty is a must.

UPDATE: i'd like to also mention that in the UK we have Consumer Rights Act 2015. It may put on the manufacturers/sellers reaponsibilities with regards to burn-in even if the warranty does not explicitly state it is covered. However i cannot confidently say if that is possible. Maybe a chat with a consumer rights organisation would clarify it.

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Knucklehead 2023
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I am going to be using my monitor with a Windows 11 pc and the m4 Mac mini when it is released, there are going to be quite a lot of static images on screen in the same place repeatedly. I guess if push came to shove one could try claiming on warranty but have you ever tried arguing with Samsung lol, they won’t back down. The Alienware monitor, I’m not keen on the stand but that’s just my preference :smiling-face:

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