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Galaxy Book Go LTE missing drivers

(Topic created on: 13-06-2023 12:44 AM)
13092 Views
Fierce150920
Journeyman

‎13-06-2023 12:44 AM

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Hello. I have a Samsung Galaxy Book go which was running a little slow so I decided to do a reset on it. After the reset completed and windows had reinstalled there was no Wi-Fi available on the laptop I suspect it is missing drivers such as Wi-Fi and LTE driver only Bluetooth is available on the laptop now. I can’t find these drivers anywhere at all and I contacted support and they offered very little to no help. Samsung doesn’t offer a recovery windows download. How can I fix this? The laptop is totally bricked just because of some missing drivers. 

1 person had this problem.
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27 REPLIES 27
Pugs1957
SuperStar

‎13-06-2023 12:43 PM

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Have you tried installing these via Device Manager?
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Fierce150920
Journeyman

‎13-06-2023 02:52 PM

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In response to Pugs1957

The drivers are not in the device manager at all. They are totally missing from the laptop 

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Pugs1957
SuperStar

‎13-06-2023 03:49 PM

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Device Manager should show you what drivers are missing, you should see a yellow triangle with an exclamation mark alongside the device with missing drivers and allow a search both on your PC and Windows update.
Are you saying you've tried this?
You could also try one of many driver update programs, also.
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Fierce150920
Journeyman

‎13-06-2023 04:57 PM

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In response to Pugs1957

I have tried that. It doesn’t show any missing drivers. It’s like the drivers never existed 

Fierce150920
Journeyman

‎13-06-2023 06:48 PM

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In response to Pugs1957

I have already tried Samsung update. It just tells me this laptop is supported with windows updates. I connect the laptop to my phone via Bluetooth access point, it’s the only way I can get internet on it. I install all the windows updates and it still doesn’t put the drivers on for me. Really looks like it’s bricked. 

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Pugs1957
SuperStar

‎13-06-2023 06:57 PM

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In response to Fierce150920
What OS are you running? 10 or 11 32 or 64 bit?
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Fierce150920
Journeyman

‎13-06-2023 07:14 PM

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In response to Pugs1957

It’s windows 11 64 bit. It came with the laptop when I purchased it new. 

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