Free Chromebook No Os

[Jab7865]

I've just received my free Samsung Chromebook after purchasing a s24 ultra, I've turned on the laptop for the first time but I'm met with the issue that there's no OS. When booted, the device was fully charged and there was no devices connected.

Anyone else have this issue? Anyone have any solutions? How much of a headache is it installing ChromeOS on it via usb. And this is something Samsung should be doing.

[lminvti]

Hi there, is there any chance you could give us some pictures of what's going on? I have 4x chromebooks and it runs perfectly, chrome OS is different from windows though.

[Jab7865]

This is how it comes out the box

[lminvti]

Have you tried recovery process? Also you can contact samsung support and explain that there was no OS when you got you chromebook