Faulty HDMI

[NorfolkO]

I recently purchased a 27 inch Smart TV in order to use it as a monitor for my HP PC. All was working fine for about 3 months, then it stopped receiving any signal. I bought a new cable , reset the TV, and spent around 5-6 hours on the phone to support without any resolution.

If i plug in another device ie DVD player it works, i plug my pc into another TV it works, seems like a compatability issue between the 2 devices, that no one can resolve. 

I was even advised to downgrade the firmware only to find that you cannot do that.

So i am left with a 6 month old Smart TV that i cannot use, and no one will take responsibility for .

Any suggestions great fully received.

[SocietyGirl]

Have you tried changing the graphics settings on (I'm assuming) Windows? Maybe match the PC  graphics settings on the one that works to the one that isn't?

[NorfolkO · Accepted solution]

After 5-6 hours on the phone to Samsung, i finally found a thread which said to disconnect the power, and hold the on/off button for 30 seconds, seems to have worked. Funny thing is itried this with the support team and nothing happened.

[NorfolkO]

spoke to soon, the same problem has arisen again, after a short period of inactivity. Tearing my hair out

[SocietyGirl]

Contact support, might be a warranty claim

[RhomboidGoatcabin]

I’m continually having HDMI issues with a Samsung S95C TV and the Q800C soundbar. It regularly loses connection and reverts to the TV speaker. According to Samsung this happens on the S95C and D models but not earlier (which is ***** as I have the S95B and Q600C and it happens here too). It’s a known software fault according to Samsung but they are unable to provide an ETA on a fix. I originally had a Yamaha soundbar, and knowing each manufacturer has their own implementation of HDMI CEC, I thought a Samsung soundbar may improve matters. It hasn’t. It’s probably worse.

I have asked for a refund but Samsung won’t do that and say contact the retailer, who say it’s a Samsung issue. I could just sell it, take the loss and buy an LG or something, but just spent 6K on a Hi-Fi so can’t really afford that right now. If necessary I’ll take this to court. I