19-07-2022 01:58 PM
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I used to use DEX on my windows 10 machine, now working to get it working on a windows 11 machine and after several uninstall and reinstalls of DEX I get the same issue when I try to start it. Ive tried some online options thinking its ntdll.dll but a message popped up after trying to reinstall it or copy another version over, something about you can not register ntdll.dll, as it is no COM dll.
Anyway, looking for suggestions on how to fix this and get DEX working on this machine again. Below is the event log entry:
Log Name: Application
Source: Application Error
Date: 7/19/2022 7:50:00 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 01AD-O1-372692T.schools.gcps1.gwin
Description:
Faulting application name: SamsungDeX.exe, version: 2.4.0.29, time stamp: 0x629866c2
Faulting module name: ntdll.dll, version: 10.0.22000.778, time stamp: 0x09c67c09
Exception code: 0xc0000374
Fault offset: 0x000ea829
Faulting process id: 0x6698
Faulting application start time: 0x01d89b65ac9e958b
Faulting application path: C:\Program Files (x86)\Samsung\Samsung DeX\SamsungDeX.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 92dc8d25-68b7-4726-94ff-e295b4ffa58f
Faulting package full name:
Faulting package-relative application ID:
19-07-2022 02:30 PM
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19-07-2022 05:18 PM
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Greetings, in my original message I stated "after several uninstall and reinstalls of DEX" for the application, and if you meant the DLL I stated "Ive tried some online options thinking its ntdll.dll but a message popped up after trying to reinstall it or copy another version over, something about you can not register ntdll.dll, as it is no COM dll."
Thank you for the reply.
27-07-2022 04:16 PM
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Anyone else come up with this issue?
04-10-2022 04:50 AM
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Have same issue, running windows 11 22H2, not sure what's going on..
04-10-2022 04:51 AM
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do you have multi-monitor setup by any chance?
04-10-2022 04:46 PM
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I'm having this same error on my boss's system, he does have multiple monitors, three 4K displays, he had them before though and this issue just started for him in the past few days, I get the same ntdll error as the original post, Re-installs do no good, disabling AV does not help either. the program seems to work fine on other systems in the office.
