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Original topic:

2TB X5 SSD not detected by TB3 port on Dell Latitude 7480

(Topic created on: 11-11-2021 11:36 PM)
dargassi
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Computers & IT

Hi All

 

I have just purchased an X5 2TB SSD and connected it to my Thunderbolt 3 port on my Dell Latitude 5480 using the approved supplied cable but it doesn't detect the SSD at all

 

OS is latest Windows 10 Pro and my Thunderbolt is definitely turned on within the BIOS and the TB3 driver has been updated to latest firmware  

 

I have tried shutting down then plugging back in and also leaving it plugged in then restarting but it just doesn't detect the drive at all

 

Any advice or help would greatly appreciated as I have no idea where to go from here !!

 

Thanks

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