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What to do if your TV is slow to respond

Community Manager




Between Twitter, Instagram stories, and your friends texting you memes, it can be hard to make it to the start of the latest episode of your favourite show without seeing any spoilers. So, when you do sit down to watch, it might feel like time is of the essence. In these situations, the last thing you want is a TV that’s slow to respond.

There are a few things that might be making your Samsung TV run a little slow. Fortunately though, there are steps you can follow to get your TV working as smoothly as possible. Follow the steps in this hack in order, and you’ll be the one sending spoilers to your friends again in no time!


Cold boot 


When your TV runs low on memory cache, it can slow down. A cold boot will clear the memory cache on your TV. There are two ways you can do this:

  1. Press and hold the power button on your remote control until the boot logo is displayed. This method doesn’t work on The Frame models
  2. Turn your TV off, then unplug it from the mains. Leave it unplugged for thirty seconds and then plug it back in


Device Care 


Device Care is a handy in-built self-diagnostic to help improve TV performance and check for potential issues. To use it:

  1. Go to settings, then select Support
  2. In support select Device Care. If Device Care is greyed out, cold boot your TV and try again
  3. Select Start Device Care to run a quick diagnostic of your TV
  4. If an issue has been detected during the diagnostic, run Self Diagnosis for further checks


Manage storage 


Your TV might have slowed down because you’re running out of storage space. Review how much you have, and if you need to, delete any unwanted apps.

  1. Go to Settings, select Support, then Device Care
  2. If Device Care is greyed out, cold boot your TV
  3. You’ll be able to see how much storage you have in the top right corner of the screen
  4. If you’re running low on storage, delete any apps you don’t want


To delete an unwanted app:

  1. Select the app you want to delete
  2. Select Delete
  3. If Delete is greyed out, this means it’s a recommended app and it can’t be deleted


For apps you don’t want to delete, you can delete their data and cache to get more storage:

  1. Select the app, then select View Details
  2. Deleting data will log you out of your account, so make sure to have your login details to hand


Reset Smart Hub 


This should only be used as a last resort, as all your TV data will be lost. Again, make sure you have the login details for all your apps to hand.

  1. Go to Settings, then select Support, followed by Device Care
  2. Select Self Diagnosis
  3. Select Reset Smart Hub
  4. Enter your PIN. This will be 0000 if you’ve not changed it
  5. Your TV will be ready soon


Do you have a Hack that you want to share? Let us know in the comments!


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