UPDATE on the soundbar issue after OTN update Q990D

[ApocalypseRogue7122]

I received a call today from the Samsung authorised UK repair centre. 

The affected soundbars require a 'new part' (motherboard) and due to the number of failures Samsung is out of stock of said part. 

He told me that they (Mint Group FX) have ordered the part and if they are unable to get it by next Wednesday 25th March, then I will either receive a refund or replacement unit. 

So that will be a minimum of 14 days waiting and listening through the dire TV speakers! 1st World problem I know, but frustrating non the less. 

[ApocalypseRogue7122]

As far as I know Samsung are repairing or depending on where it was purchased giving people a voucher or code to get a replacement. Mine was collected and was back within a week. It wouldn't put me off buying one, although I've switched off 'auto update'.

[Steelo73]

Cheers for the info. May purchase direct from Samsung? I would assume they would send a fault free one, one that has the ability to update with no issues?

[ApocalypseRogue7122]

Yea I would cut out the 3rd parties and go direct.

[Kryptick]

Why are people hell bent on saying q990d it’s affecting all the a series models by the looks of it including my q950 

[ApocalypseRogue7122]

No idea. My Q990D along with many others have been repaired/replaced now. Samsung will only carry out repairs or replacements if they're still 'in warranty'