Sound bar volume voice confirmation to loud!

[Smudga]

Can anyone tell me - 

how to turn the voice confirmation setting inside a Samsung sound bar DOWN as extremely loud ??
just the voice you get when you say press information or change to a different sound setting. 
mine is so loud it blows the windows out every time you press a button etc!!!!!

doesn’t seem to respond to the volume on the remote or the buttons on the actual bar 

but the volume control for the tv works fine
cheers

[ChrisM]

Hi @Smudga 

Could we take the full model code of your Soundbar, so we can look into this for you? You can find this on a label at the back of the Soundbar.

[Smudga]

Thanks for the reply but Samsung them selves stated that the voice mode can be muted totally but your not able to adjust the sound level. !
Seems daft but that’s what they say. Tried it and yes you can mute it. So looks like I’m stuck with the deafening American ladies voice!!😂