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Sound Bar and TV not on same Bandwidth

(Topic created on: 21-04-2024 08:03 PM)
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rorieux
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Recently purchased new Q700 Sound Bar and QN65 NEO-QLED TV. Everything set up perfectly right away and was able to able both Sound Bar and TV to Smart Things app and ebale connection between the 2 via Wi-Fi. This is the only way to have Q-Symphony work. Everything worked great up until 2 weeks ago when Sound Bar lost Wi-Fi connection and would not reconnect with the TV. Sound Bar is now connected to TV via Bluetooth and no more Q-Symphony.

I have done everything I know how to do to try and connect back to Wi-Fi but they just won't connect again. I called Samsung tech support and it was like chasing my own tail. Hoping someone on here can lend a hand or advice. 

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Gary Ellington
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Hi, unfortunately I don’t have a solution, I am in the same boat as you.  I have tried everything and still won’t connect via WiFi.  It worked perfect for about 3 weeks.  Hoping someone has a solution soon as this is why I bought the frame tv and soundbar together.

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