Samsung HW-Q990B Auto EQ keeps failing?

[Jariii]

Hi guys.

I can't get the Auto-EQ tuning to work on the q990b. Every time I try it, it fails at 4%. The bass starts with making some rumbling noise, and then within half a second is followed by a click, at which point it says "failed".

I wanted to know if anyone has managed to fix this issue.

Obviously firmware is updated, tried the sub in multiple locations, tried factory resetting, tried unplugging everything, nothing works so far 

Even contacted tech support and they want me to have it picked up by some scammy repair company with terrible reviews. So this is my last hope. (It's still under guarantee but they want it repaired)

[Dick · Accepted solution]

Goedemiddag @Jariii ,

Blijkbaar ben je niet de enige:
https://www.reddit.com/r/Soundbars/comments/zy3dgu/samsung_q990b_auto_eq_keeps_failing/
Er zal dan toch een monteur naar moeten kijken. Je kunt de soundbar hier voor reparatie aanmelden:

https://www.samsung.com/nl/support/repair/booking/

Houd je ons op de hoogte?

Fijne avond!