S60b Soundbar intermittent sound loss

[Davemk1]

Hi

I bought a Samsung S60B soundbar recently and I'm having an issue with intermittent breaks in the sound, usually when watching films. It's a wired connection to the TV (also Samsung). Having checked online, some other Samsung soundbar models are having the same issue and the fix is to update the firmware. I've tried to do this but it's saying that everything is up to date. 

Any other suggestions appreciated. Thanks. 

Dave. 

[deadeye22]

I have a QN90B with the S61B soundbar and I have the same exact behaviour. Updated the bar, the TV, this is just a lot of money for something extremely dissfunctional

[Jim4444]

Samsung S60B.

I also got this soundbar With the same issues. Suddenly white noise followed by breaking up sound in hdmi arc wired mode.

In bluetooth mode it works fine.

Steps I have taken.

1: checked all wires are plugged and used it on living room and bedroom TV.

2: firmware is up to date.

3: now a reply from Samsung would be great.

[Yern6]

I have a Q80C with S60B connected soundbar and experiencing intermittent word/sound loss. The TV (today) advised of an update to counter this. I downloaded and updated which seems to have cured the problem (so far).  

[telboy789]

Couldn't agree more, I have the HW-S60B with QE55QC Tv and getting really frustrated with the sound dropping

[Yern6]

Recent software update which appeared on the tv couple of weeks ago sorted the issue for me.